Terms & Conditions

Just the boring legal bits.


By proceeding with the purchase of this MrSite product ('the Product') you agree to be legally bound by:

the terms and conditions ('the Terms') set out below with immediate effect. If you do not agree to be legally bound by all the following terms please do not continue with this purchase; and

the terms and conditions of Nominet which can be found by clicking on the following link: http://www.nominet.org.uk/nominet-terms. This is a separate contract independent of your agreement with MrSite.

Mr. Site may update these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by the MrSite. Your continued use of mrsite.co.uk after changes are posted means you agree to be legally bound by these terms as updated and / or amended.

Unless expressly stated in writing by MrSite all fees and charges set out in these Terms are inclusive of VAT.

Basis of trial

MrSite offers use of their services for a trial period of 14 days. During this period you will be given a temporary domain name

At any time during the trial period you may choose to buy – at this point you will be eligible to choose your domain name which is included in the purchase price (excluding Seller rolling monthly packages).

If you do not accept the offer to subscribe within the 14-day trial period, we will assume you no longer wish to use these services and further use may be blocked. You are under no obligation to purchase.

Basis of purchase

The order placed by the Customer constitutes an offer to purchase the Product and acquire the Services subject to these Terms. The order will lapse unless unconditionally accepted by MrSite within 7 days of its date.

No variation to the order or these Terms shall be binding unless agreed in writing between the authorised representatives of the Customer and MrSite.

Provision of services

The Customer will have the benefit of the full range of MrSite's services ('the Services') as listed on mrsite.com under  the relevant column for the product they purchase - the services are detailed at on our shop page. The Services include web design, domain name, email, anti-virus protection and support.

MrSite can only provide you with a refund if it’s requested within 30 days since registration, minus the domain registration fee, if a domain name has been purchased, as this is non-refundable. If a customer wishes to cancel their product/service, they must raise a cancellation request within their account. If a payment has been taken and no cancellation request has been made, MrSite will not refund the customer.

MrSite does not provide refunds on renewal payments that have been paid, manually or automatically debited. Customer card details saved on their account will trigger an automatic payment debited from the card up to three days before the product/service due date.

Account credit may be issued to customers in some cases, to be used on other Products/Services. MrSite will also not refund account credit.

The Services are provided to the Customer (Essential) for a current fee of £60 inclusive of VAT for one year (there is an additional fee to cover the costs of post and packing where applicable). At the expiration of one year the Customer can renew the Services provided by MrSite for the current fee of £60 including VAT paid annually in advance.

The Services are provided to the Customer (Pro) for a current fee of £120 inclusive of VAT for one year (there is an additional fee to cover the costs of post and packing where applicable). At the expiration of one year the Customer can renew the Services provided by MrSite for the current fee of £120 including VAT paid annually in advance.

The Services are provided to the Customer (Taster) for a current fee of £30 inclusive of VAT for one year (there is an additional fee to cover the costs of post and packing where applicable). At the expiration of one year the Customer can renew the Services provided by MrSite for the current fee of £30 including VAT paid annually in advance.

The Services are provided to the Customer (Seller) for a current fee of £240 inclusive of VAT for a one year package(there is an additional fee to cover the costs of post and packing where applicable), £360 for a 24-month package or £25 per month. At the expiration of year or one month where the contract is monthly the Customer can renew the Services provided by MrSite for the current fee of either £25 including VAT paid per month or £240 paid annually in advance.

The Customer may, at any time, transfer their Website domain name away from Mr. Site to an alternative hosting solution, providing that the customer has no outstanding debts with Mr. Site. Mr. Site is not responsible for any third party charges incurred by transferring a domain name away from Mr. Site.

Domain names registered using MrSite are final and cannot be changed. Any changes will require the registration of a new domain name at a current cost displayed here.

MrSite provides renewal notices for domain names and website packages in the following order; 30 days before expiry, 7 days before expiry, day of expiry, 7 days after expiry, 30 days after expiry.

If the Customer does not renew the Services the domain name will expire. MrSite excludes liability for any loss of profit caused to the Customer by the expiration of the domain name as a result of the Customer's failure to renew the Services.

MrSite excludes liability for any loss of profit caused to the Customer by the expiration of the domain name as a result of a technical fault or any other fault caused by any third party.

MrSite excludes liability for any loss of profit caused to the Customer by the expiration of the domain name as a result of a technical fault of any other fault caused by the negligence of MrSite.

MrSite reserves the right to adjust the cost of the Services at any time.

Complaints and Escalation Process

MrSite provides customers with contact to make a complaint by email or telephone. A user may send their complaint to complaints@mrsite.com or call on 0203 745 3181.

When a complaint is raised MrSite complies will the following procedure to resolve the complaint: Complaint raised > Response sent to customer mentioning when they are likely to receive a response (5 days) > Complaint acknowledged up by the Support Manager > Complaint investigated > Customer contacted regarding complaint by Customer Support Manager and solution provided > Complaint Resolved.

If the customer’s complaint is not resolved after contact from the Customer Support manager the complaint will be raised to higher management.


The Customer acknowledges that MrSite's systems, servers and equipment may from time to time be inoperative or only partly operational as a consequence of mechanical breakdown, maintenance, hardware or software upgrades, telecommunication connectivity problems or other causes outside its control.

In the event of any such interruptions MrSite will notify the Customer by email as soon as reasonably practicable of any such interruptions to its ability to provide the Services.

MrSite agrees to rectify faults or problems and to restore the system to full operational capacity as soon as reasonably practicable.

Subject to MrSite's compliance with clause 4.3 above, MrSite excludes liability for any loss of profit caused to the Customer as a result of the system not being fully operational.

POP3 and SMTP services on the Customer's domain name is available only during the Customer's period or subscription to the Services.

Limited liability

MrSite gives no condition, warranty, or undertaking, and makes no representation to the Customer about the suitability of, or fitness of the Services for the Customer's purposes other than those conditions, warranties, undertakings or representations expressly set out in these Terms.

With the exception of any rights which the Customer may have under applicable law in all warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are excluded from the Terms to the fullest extent permitted by law.

Nothing in these Terms excludes or limits the liability of MrSite for:

death or personal injury caused by MrSite's negligence; or

from further fraudulent misrepresentation or fraud.

Subject to clauses (ii) and (iii):

MrSite's total liability in contract, tort, (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of these Terms shall be limited to the fees received in relation to the Services; and

In no event shall MrSite be liable to the Customer whether arising under these Terms or in tort (including negligence or breach of statutory duty), misrepresentation or however arising, for any Consequential Loss. 'Consequential Loss' shall for these purposes mean (i) pure economic loss (ii) losses incurred by any customer of the Customer or other third party (iii) loss of profits (whether categorised as direct or indirect) (iv) losses arising from business interruption (v) loss of business revenue, goodwill, anticipated savings (vi) losses whether or not occurring in the normal course of business, wasted management or staff time (viii) loss or corruption of data.

Customer Content

MrSite will not be responsible for the accuracy and / or functionality of the material created or supplied by the Customer to MrSite ('Customer Content') in the form in which it is provided by the Customer or as modified upon and in accordance with the Customer's instructions for inclusion on the website.

MrSite will not be responsible for the Customer's failure to fulfil any orders placed for those goods or services being sold or promoted by the Customer on its website.

If MrSite reasonably forms the view that the Customer Content of any website may be pornographic, defamatory, misleading or deceptive or otherwise in breach of any third party's rights or in contravention of applicable law, including breach of any third party intellectual property rights, MrSite may without prior notice or any liability remove that Customer Content from the website and shall within 24 hours thereafter notify the Customer of its removal.

With reference to clause (iii) above the Customer agrees to take all reasonable steps to ensure they are not in breach of any third party intellectual property rights by, including but not exclusively limited to, the illegal use of commercial songs on their MP3 players and / or by the unauthorised use of copyright works and / or by the unauthorised use of any registered intellectual property rights.

The Customer shall indemnify and hold harmless MrSite and its affiliates, employees, agents, contractors, directors, officers and third party providers from all liabilities, demands, costs and expenses (including legal expenses) arising in connection with any Customer Content including but not limited to the posting and / or transmission of Customer Content on the website.

MrSite cannot accept responsibility for a customer’s position in search engine results and will not be held accountable for the effect any changes to the website made by us or made by the customer may have on it.


MrSite agrees that the Customer will own all the intellectual property rights in the Customer Content of the website.

The Customer will have sole responsibility for the use of any third party intellectual property rights included on the Customer's website and in the Customer Content. The Customer agrees to take all reasonable steps to ensure that the use of any third party intellectual property rights has been authorised and is not in contravention of any applicable law.

Any intellectual property rights owned by either party and required for the performance by the other party of its obligation under these Terms or the use of the website by the Customer shall be licensed to that other party on a non-exclusive, irrevocable, royalty free basis for the period during with the use of those rights by that party pursuant to these Terms is required.

Neither party shall grant a sub-licence under the licences created without the prior written consent of the other party, such consent not to be unreasonably withheld or delayed.

Affiliate Scheme


You may not alter promotional assists in any way. The assets which are supplied must be used exactly as provided or modified in agreement with the affiliate guidelines.

We insist that affiliates DO NOT bid for any MrSite or other industry related keywords via Google Adwords; and any other advertisement networks, in order to promote their affiliate link or promotional code. Sales produced via pay-per-click adverts (which links to MrSite) will not be acknowledged and commissions will not be paid.

Cookie stuffing is forbidden. Affiliates that mislead individuals to “visit” an affiliate link without their knowing will not receive commission on those sales and risk having their affiliate account terminated.

MrSite may terminate the account by notice in writing to the customer in the event the affiliate appears to be using spam activity to promote affiliate links or promotional codes. MrSite will deliver affiliates with three earnings before terminating affiliates permanently from the scheme.


With regards to the Terms and Conditions of this agreement, you will be paid commission for each new customer; which is referred by you, who will purchase a valid MrSite product identified by the affiliate scheme: if it is later confirmed the customer is not a unique individual, we possess the right to withhold any payments to you resulting from that individual's purchasing activity.

MrSite affiliate commission will not be paid to those who purchase a product for their own use or to those who imitate a friend or family member.

Commission rates

Commission rates may be amended at any time at the sole discretion of MrSite.

Commission payment

Commission earned can be paid via Paypal or bank transfer (BACS) which will require a minimum balance of £50. Alternatively commission can be used as account credit to pay for future invoices. Commissions will not be paid on sales where products have been purchased for the affiliates own use.

Terms of agreement

Registration to the MrSite affiliate scheme constitutes your acceptance of these Terms and Conditions.

When participating in the MrSite Affiliate scheme, any notifications of a change or new agreement via our site or any communication binding acceptance of the change. We reserve the right to revoke an affiliate scheme account at any time if we believe the MrSite brand/assets have been misused or if affiliate activity does not comply with these conditions.


MrSite may terminate the Services by notice in writing to the Customer in the event that:

the Customer fails to pay the amount due to MrSite and does not make that payment within 7 days after receiving notice requiring the client to do so;

the Customer fails to perform any of the obligations on its part to be observed or performed pursuant to these Terms and such failure is not remedied by the Customer within 14 days after receipt of it of a notice in writing requiring the default to be remedied;

any of the warranties or representations made by the Customer are false or inaccurate in any material way.

The Customer may request in writing that the domain name be transferred to an alternative hosting company, thereby terminating the Services, provided that:

the Customer has no outstanding debt due to MrSite

Either party shall be entitled to terminate the Services provided immediately by notice in writing to the other if the other party shall:

commit any material breach of any of its obligations under these Terms which (in the case of a breach capable of being remedied) shall not have remedied within 14 days after receipt of written request so to do;

pass a resolution for winding up (otherwise than for the purpose of a bona fide scheme of solvent amalgamation or reconstruction) or a court of competent jurisdiction shall make an order to that effect;

have an administrator appointed or documents are filed with the court in respect of such appointment or notice is served of an intention to appoint an administrator by that party or its directors or by a qualifying floating charge holder as provided in the Insolvency Act 1986, paragraph 14 Schedule B1;

make any voluntary arrangement with its creditors or become subject to an administration order;

have a receiver or manager or similar official appointed over the whole or substantial part of its undertaking or assets of such party;

cease or threaten to cease to carry on business; and

have any similar event occur under law of any other jurisdiction in respect of it.

Equipment and access

The Customer must provide, at its own cost, telecommunications services, computers and other equipment or services necessary to enable it to have access to the Services. The Customer must comply with all the rules and regulations that apply to the communications means by which the Customer obtains access to the Services.

Personnel and subcontractors

MrSite may in its absolute discretion sub-contract the performance of any of its obligations under these Terms.>


Each party warrants to the other that;

it has the authority to perform its obligations under these Terms; and

it has the ability to perform its obligations under these Terms.

MrSite warrants to the Customer that the Services:

will be provided by appropriately qualified and experienced personnel using all reasonable care and skill;

will not knowingly infringe the Intellectual Property rights of any third party

The Customer warrants to MrSite that:

the use by MrSite of any works or materials submitted by the Customer to MrSite under these Terms will not infringe the rights of any person or contravene any law;

it is solely responsible for communicating with persons who access its websites or other sites and that it will not divert any complaints or concerns to MrSite.

11.4 MrSite shall not be liable for defects resulting from improper use of the Services by the Customer or by another third party.


Each party ('the first party') indemnifies and undertakes to keep indemnified the other party, its officers, employees, contractors and agents ('the second party') against any costs or expenses (including the cost of any settlement) arising out of any claim, action, proceeding or demand that may be brought, made or prosecuted against the second party any person arising out of or as a consequence of an unlawful or negligent act or omission of the first party, its officers, employees or agents in any way connected with these Terms arising from any failure of the first party to comply with these Terms or otherwise.

The indemnity extends to and includes all costs, damages and expenses reasonably and properly incurred by the second party in defending any such action, proceeding claim or demands.

Confidential Information

Each party may use the Confidential Information of a disclosing party only for the purposes of these Terms and must keep confidential all Confidential Information of each disclosing party except to the extent (if any) the recipient of any Confidential Information is required by law to disclose the Confidential Information.

Each party may disclose Confidential Information of the other party to those of its employees and agents who have a need to know the Confidential Information for the purposes of these Terms but only if the employee or agent executes a confidentiality undertaking in a form approved by the other party.

All documents and other materials containing Confidential Information of either party will be returned to that party immediately upon termination of the Services

The parties' obligations to keep information confidential will survive the termination of the Services.

The obligations of confidentiality do not extend to information that:

is or becomes public knowledge (otherwise than as a result of a breach of these Terms); or

is required by law to be disclosed

Force Majeure

'An event of force majeure' means, in relation to either party, an event or circumstance beyond the reasonable control of that party including (without limitation) any act of God, inclement weather, failure or shortage of power supplies, flood, drought, lightning or fire, strike, lock-out or trade dispute or labour disturbance, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet service provider, war, military operations, act of terrorism or riot, delay or failure in manufacture, production or supply by third parties of equipment or services.

The party suffering the event of force majeure shall not be deemed to be in breach of these Terms or otherwise liable to the other party for any delay in performance or any non-performance of any obligations under these Terms (and the time for performance shall be extended accordingly) if and to the extent that the delay or non-performance is due to an event of force majeure.

If the event of force majeure in question prevails for a continuous period in excess of 3 months after the date on which it began, the other party may give notice to the party suffering the event of force majeure terminating the Services. The notice to terminate must specify the termination date, which must be not less than 30 clear days after the date on which the notice to terminate is given. Once a notice to terminate has been validly given, these Terms will cease to be operative from the termination date set out in the notice.


If any provision of these Terms is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of the Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of the remaining Terms.

Alternative Dispute Resolution

All disputes at any time arising between the parties that cannot be resolved by negotiation may be referred to an expert in accordance with the remaining provisions of this clause.

The expert shall have appropriate qualifications and practical experience to resolve the particular dispute and be agreed by the parties or in the event of failure to agree shall be appointed by the President for the time being of the British Computer Society.

The parties shall promptly furnish to the expert all information relating to the particular dispute reasonably requested by him, imposing appropriate obligations of confidence.

The expert shall be required by the parties to use all reasonable endeavours to render his decision within 30 days following his receipt of the information requested or if this is not possible so soon thereafter as may reasonably be practicable and the parties shall co-operate fully with the expert to achieve this objective.

The parties shall share equally the fees and expenses of the expert. The decision of the expert shall be final and binding upon each of the parties.

For the avoidance of doubt the provisions of this clause provides for a form of advanced dispute resolution and is not a reference to arbitration.

Conflict of Terms

Except as otherwise expressly provided in these Terms in the event of any conflict between these Terms and the standard terms and conditions of the Customer these Terms shall prevail.

Law and Jurisdiction

Under these Terms any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to it or its formation, shall be governed by and construed in accordance with the laws of England.

The parties irrevocably submit to the exclusive jurisdiction of the courts of England to hear and determine any suit, action or proceedings or settle any disputes arising out of or in connection with these Terms and to enforce any judgment against their respective assets.

Exclusion of Third Parties

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no person other than the parties to these Terms shall have any rights under it, nor shall it be enforceable under that Act by any person other than the parties to it.

Domain Registrant Agreement

  1. Overview
    1. This Registrant Agreement sets the terms and conditions in which you (“Registrant”, “You”, “Your”) register, renew, transfer and manage domain names with Paragon Internet Group Ltd trading as MrSite (“Registrar”, “Us”, “We”, “MrSite”).
    2. These terms are in addition to our general terms and conditions of service and relate specifically to domain name registrations managed using our service. You agree to be bound by these terms as well as all relevant 3rd party terms when registering domains with MrSite.
    3. Due to the changing nature of domain registration policy, we reserve the right to update or amend these terms at any time, without notice. Any changes will be published on our website. Your continued use of your domain name will constitute your acceptance of this Agreement. If you do not agree with any change in this agreement you may request that your domain registration be cancelled or transferred to a different ICANN-accredited registrar.
    4. This agreement shall be binding for the duration of the domain name registration period. Renewal of your domain signifies your continued acceptance of these terms. Should the domain be successfully transferred to another registrar, or deleted, the Registrant Agreement shall cease.
  2. Customer Obligations
    1. You agree to ensure that all domains registered via our service:
      1. will not be used for any unlawful purpose
      2. will not be registered in bad faith, or otherwise be considered an abusive registration under the Registry, ICANN or our dispute policies or procedures
      3. will not infringe on the legal rights of any 3rd party
    2. You acknowledge that we cannot guarantee availability of your desired domain name, even if an inquiry indicates its availability.
    3. You are obligated to provide the following when submitting domain registrations:
      1. Your name, postal address, email address, voice, and if available, fax telephone numbers for the registrant, administrative, technical and billing contacts for the domain name
      2. the domain name being registered
      3. all other information required to perform the domain name registration
    4. You must maintain all information to ensure it remains accurate, changes to information should be submitted within (7) days of change.
    5. You acknowledge that willful provision of inaccurate or unreliable information, willful failure to correct inaccuracies within (7) days or failure to respond to registrar inquiries for over (15) days will constitute a material breach of the Registrant Agreement and will be a basis for suspension or deletion of the domain registration without refund or compensation.
    6. MrSite and each registry operator reserve the right to delete your domain registration if some or all of the information provided by you or your agent is false, inaccurate, incomplete, unreliable or misleading.
    7. It is your sole responsibility to protect the security of your access credentials to our system(s) from any unauthorized use. Under no circumstances shall we be held liable for the unauthorized use or misuse of your access credentials.
  3. WHOIS
    1. You agree and acknowledge that we will make domain name registration information you provide available to ICANN, the registry operator, law enforcement agencies and other third parties as applicable.
    2. You further agree and acknowledge that we may make publicly available, or directly available to third party vendors, some or all, of the domain registration information you provide, for the purposes of inspection (such as our WHOIS service), as required or permitted by ICANN and applicable laws.
    3. You consent to any and all such disclosures, whether during or after the term of domain registration. You irrevocably waive any and all claims and causes of action arising from such disclosures or use of domain information by MrSite.
    4. We will take all reasonable precautions to protect the information we obtain from you from our loss, misuse, unauthorised access or disclosure, alteration or destruction.
    5. If you choose to utilise our WHOIS Privacy Protection, you agree to also be bound by our WHOIS Privacy Terms.
    6. Should you intend to license or otherwise provide use of the domain name to a 3rd party
      1. The Registered Name Holder shall nonetheless be considered the domain name holder of record and therefore held responsible for compliance with these and all associated terms
      2. You shall accept liability for harm caused by wrongful use of the domain name, unless you disclose within (7) days the current contact information provided by the licensee or operator upon provision of evidence of actionable harm
      3. You represent that you will secure the agreement of any third party to the full terms of this agreement
  4. Auto-renewal
    1. Domain names due for renewal will be automatically renewed by MrSite subject to the following conditions:
      1. You have not notified us at least (45) days before the expiry date that you do not wish to renew the domain
      2. We are able to successfully take payment for the renewal from your stored payment method
    2. The expiry procedures and recovery processes vary between registries; the procedure for gTLD domains are as follows:
      1. For (40) days after the expiry date the domain will be in the “Renewal Grace Period”. During this period you can renew your domain at our standard renewal fee.
      2. For (30) days after the Renewal Grace Period the domain will be in the “Redemption Period”. We are usually able to recover domains in the Redemption Period however, this cannot always be guaranteed. An additional redemption fee will also apply as well as the standard renewal fee. Redemption fees can be found on our domain pricing page.
      3. For (5) days after the Redemption period the domain will enter “Pending Delete”. It is not possible to recover domains at this stage.
      4. Approximately (75) days after expiry the domain will be deleted from the registry and will usually become available for registration.
  5. Domain Expiry
    1. If a domain is not renewed by the expiry date it will usually stop resolving and will be considered “expired”.
    2. If we are unable to successfully take payment for the renewal via the stored payment method, or if you fail to manually renew the domain name within the required time-frame, the domain will expire and not be renewed.
    3. It is your sole responsibility to ensure your contact information is up to date ensure email renewal reminders are received.
    4. You accept that we may, at our sole discretion, renew a domain and may change the nameservers associated with the domain if it is not renewed before the due date.
    5. The customer acknowledges that we may elect to assume ownership of domains which are not renewed within the relevant renewal grace period and may, at our discretion renew, auction or otherwise sell, update or transfer the domain to a 3rd party
      1. If we, in our sole discretion, elect to renew the registration, you will be entitled to the standard renewal grace period, and redemption period as specified by section 4. and the same terms and fees will apply
      2. During these grace periods we may elect to display a parking page and/or may revise the WHOIS registration to include our information
      3. The domain name may also be listed for auction and/or promoted as available for sale
      4. If you do not elect to renew or restore the domain during the renewal grace period nor the redemption period, the auction or sale will be concluded and the ownership of the domain will be transferred to a third party and will not be available for re-registration after the stated grace period(s).
    6. You acknowledge and agree that your right and interest in a domain name ceases upon its expiration and any expired domain name may be made available for registration by a 3rd party.
    7. While we will endeavour to ensure domains renewals are processed promptly we make no guarantee that attempted renewals will be successful and it is your responsibility to check their domain has been renewed successfully using the WHOIS service.
    8. If you fail to renew your domain registration, your domain may cease to resolve and visitors to your site may be directed to a default page informing them that the domain has expired and is no longer resolving. This parking or default page may feature advertisements for our own benefit.
  6. Recovering Domain After Expiration
    1. It may be possible to recover a domain name after it has expired depending on the relevant registries policy.
    2. If the domain is within the “Renewal Grace Period” then it will be possible to renew the domain for the standard renewal fee.
    3. If the domain is not within the Renewal Grace Period, but is within the registry Redemption Period it will be subject to a Redemption Recovery fee as specified on our domain pricing page plus any applicable renewal fees and taxes.
    4. It may not always be possible to renew a domain name after its expiry and MrSite has the sole and final word in determining when a domain name can be renewed post-expiry and what fees will be applicable.
    5. If you forfeit a domain name due to non-payment, MrSite will have the right, in its sole discretion, to:
      1. register and use the domain name for its own purposes;
      2. sell or transfer the domain name to a third-party; or
      3. delete the domain name making it immediately available for registration by anyone.
    6. Further, you agree that MrSite may charge the credit card you have on file to recover any amounts outstanding on your account.
  7. 3rd Party Terms
    1. Due to the nature of domains, various 3rd parties such as the registries and governing bodies such as ICANN may impose their own terms and conditions.
    2. You acknowledge that you will also be bound by additional 3rd party terms depending on the type of domain registration, you can find details of TLD Specific 3rd Party Terms here.
    3. All relevant 3rd Party terms form part of this agreement, you agree to be bound by them as well as the terms included here. In the event that this agreement is inconsistent with any provision of the 3rd party terms, the 3rd party terms shall prevail.
    4. You agree that your registration of the domain name shall be subject to suspension, cancellation or transfer pursuant to MrSite, registry, ICANN or government-adopted policy, or pursuant to any registrar or registry procedure not inconsistent with a MrSite, registry, ICANN or government-adopted policy, (1) to correct mistakes made by us or a registry in registering the domain name or (2) for the resolution of disputes concerning the domain name.
  8. Disputes, Complaints and Legal Challenges
    1. Occasionally domain names may become the subject of a legal dispute. In the event that a dispute arises, you shall indemnify and hold Paragon Internet Group Ltd, its subsidiaries, contractors, agents, employees, officers, directors and affiliates, ICANN and the applicable Registry Operator harmless from and against any and all claims, damages, liabilities, costs and expenses (including reasonable legal fees and expenses) arising out of, or related to, the domain name registration.
    2. In the event that we are threatened with legal action, or at our sole discretion believe that legal action is likely to be brought, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a breach of your Agreement and may result in the suspension or cancellation of your domain name. This indemnification obligation will survive the termination or expiration of this Agreement.
    3. If MrSite is notified that a complaint has been filed with a judicial or administrative body regarding your domain name, MrSite may, at its sole discretion,
      1. suspend your ability to manage, update, or transfer your registration records and/or
      2. provide control of your domain name registration with the appropriate judicial entity
    4. Registration or reservation of your chosen domain name does not guarantee immunity from objection to the registration, reservation or use of the domain under registry dispute policy and/or applicable law
    5. You agree that should the registration of your domain name be challenged by a third party, you will be subject to the provisions specified in the dispute policy of the applicable registry.
    6. This agreement shall be governed by, interpreted and enforced in accordance with the laws of the United Kingdom. Any action relating to this agreement must be brought in the United Kingdom and you irrevocably consent to the jurisdiction of such courts.
  9. Cancellation
    1. If you do not wish to renew your domain, you must cancel it by disabling Auto-renew at least 1 day before the renewal due date via the control panel
    2. The customer acknowledges that the due date may differ from the domain expiry. Some domains will need to be renewed up to 60 days before the expiry date to ensure successful renewal due to registry requirements.
  10. Refunds
    1. Due to the bespoke nature of domain names they are non-refundable in whole or part once the registration, transfer or renewal has been submitted to the registrar, even if the registration is suspended, cancelled or transferred prior to the end of the current registration term.
    2. The customer understands that Domain names are not entitled to a “cooling off” period under the Distance Selling Regulations 2000 as per Regulation 13(1)(c).
    3. The customer understands that we are unable to change or edit the spelling of domain names after registration. It is the customers responsibility to ensure the spelling of a domain is as desired before completing the order.
    4. If a domain is registered with a misspelling in error you may be eligible for a credit so that the correct spelling can then be registered. You must contact us within 2 days of registration to arrange this. Any credits are issued at our sole discretion and dependant on registry policies.
    5. No refund will be issued for domains which are deleted due to a breach of these or any relevant associated terms.
  11. Transfer of Ownership
    1. The person named as Registrant on the WHOIS shall be the registered domain name holder. The person named as the administrative contact shall be deemed the designate of the Registrant with whom full authority to manage the domain has been assigned.
    2. You agree that prior to transferring ownership of your domain to another person (the ‘Transferee’) you will require them to agree, in writing to be bound in the terms and conditions set forth in this Agreement.
    3. If the transferee fails to be bound in an acceptable fashion (as determined by us at our sole discretion) to the terms and conditions of this agreement any such transfer will be considered null and void
    4. You acknowledge and agree that for all applicable gTLDs We will act as a Designated Agent, pursuant to ICANN’s Transfer Policy, whenever a request is made to update the registrant contact details associated with a domain name. In that respect, You expressly authorise Us approve a change of registrant or any change to the registrant’s contact details on Your behalf.