Refunding customers

Takeaway Website Pro only

To access the 'Refund payment' option, click on 'Extras' in the Main Options, then click on 'Admin', 'Payment Centre' and 'Refund payment'.

You can refund any orders made on your website here. Enter the transaction ID of the order that you would like to refund (you can find out the transaction ID by clicking on 'Display orders' - click here for more information on how to do this). Next, select the refund type. If you are refunding the full amount select ‘Full' from the drop down list. If you are refunding only part of the payment select ‘Partial’. Lastly, type in the amount that is to be refunded and press the ‘Refund’ button. Your refund is complete.